We are currently working on both projects at Minchinhampton DSR and Elbury Hill DSR, both reservoirs are located within public areas, with shared access points and parking. In these circumstances, it is essential to keep the public and local residents informed of the works to be carried out and consider how this may affect them.
Given the critical nature of the sites and the potential for an influx of phone calls from the local public, we offered STW the ITS Stonbury developed communications tool, Community Portal, as an additional means for reaching local residents.
The Elbury Hill area is a popular destination for walkers/dog walkers, particularly during the early mornings and evenings, therefore it was particularly important to ensure local residents were made aware of any possible restrictions to the area.
The Community Portal is designed to ensure members of the public are updated with local project works through both visual and text updates. It was decided the most appropriate and efficient way to notify local residents of works to the area was by letter drop. Residents were informed of the plans to the area and information on how to follow for further updates as the works progress.
The Community Portal allows 2-way dialog, enabling local residents to ask questions through the mobile friendly site at any time. Any questions or concerns are resolved quickly and efficiently through the Portal, significantly reducing negative customer calls to the water company.
For works to continue at Minchinhampton, local authorities have issued STW with a license to position welfare units and stores in public parking spaces on the outer area of the main site. Signage will be appropriately distributed around the area to inform the public of the works.
To access the Community Portal and view the latest update for Minchinhampton and Elbury Hill, please visit https://severntrent.stonbury.com