New South Wales Office

We are delighted to announce that we have now moved into our new office in Bridgend to support our framework contract delivery in the South Wales Our address is:Stonbury (Office 002)Dainton Business ParkCoity RoadBridgendCF31 1NS The office at Bridgend is based centrally in South Wales, facilitating the works we are currently undertaking for Welsh Water and those going into the foreseeable future.  Our Project Manager Richard Thomas and Site Agent Lez Thomas will be based out of this office, whilst also covering the Northern area region from our depot at Llandudno Junction.   In addition to the office, we are also looking to expand our on site teams in South Wales and are looking for experienced civils and waterproofing staff. Our expansion into Bridgend and existing premises at Llandudno Junction allows us to be more efficient and reactive to works in the Wales area.

Exhibiting at Wastewater 2017

We are pleased to be exhibiting at the UK’s largest one-day event covering both wastewater infrastructure and treatment This year the annual Wastewater 2017 exhibition and conference is on Tuesday 31st January at the National Conference Centre, Birmingham.  Now in its 5th year, the Wastewater 2017 exhibition and conference brings together wastewater, network and asset management leaders to find innovative ways to protect wastewater assets and enhance resilience, build customer confidence and collaboratively drive totex solutions ahead of PR19 and the introduction of retail competition. Stonbury look forward to exhibiting and welcome arranged meetings, please get in touch with laura@stonbury.co.uk

Water Aid Charity Auction with Affinity Water

Stonbury were pleased to contribute in the recent Water Aid Auction, hosted by Affinity Water The Affinity Water Water Aid Committee were pleased to announce the auction was once again a huge success, raising in total £4107 in a matter of hours.  All proceeds go to Water Aid and contribute towards transforming the lives of people in some of the worlds poorest communities. 

Stonbury sponsor the Institute of Water Northern Area

We are pleased to support the Institute of Water, Northern Area and look forward to working in partnership throughout 2017 For more information, please visit the Institute of Water    

The Consumer is King

Thank you to everyone who participated in the questionaire at our annual Water Industry Asset & Quality Conference Our questionnaire was centered around the service of which Stonbury provides to Water Companies and their supply chains, covering issues from programming to safety and commercial matters to competence. Although there were not too many surprises in the top ten, I was struck by the issue sitting at number one – 'complaints from the public', which is not often considered a primary focus from a contractor’s point of view. Perhaps it was the introduction of Ofwat’s Service Incentive Mechanism that has shifted the focus? Or perhaps this has always been the top issue? Either way, this factor will certainly be added to our continual improvement programme. Stonbury will be developing a whole raft of client facing key performance indicators based on these results in order to allow us to monitor and improve our own performance, with complaints from the public forming a significant part of these. Interestingly our Community Portal system (intouch) allows project teams to be proactive and drive up customer satisfaction, connecting directly with the public while creating a positive experience to reduce complaints. We would be happy to discuss implementing this for any upcoming projects, please visit our Its Stonbury webpage for more information.  Ian Mellor, Operations Director

Emergency Reactive Work to Various Reservoirs

Stonbury love a challenge and at various times we have been asked by our clients to complete a substantial amount of work at short notice, often working 7 days a week including bank holiday periods, on the rare occasions there is an unexpected issue with a reservoir or water tower. The goodwill of all our clients allows us to temporarily suspend works on their sites to relocate to other areas of the country, in order that we can divert resources to assist clients in need. This is always on the understanding that at some time in the future, a reciprocal favour may be required. It always amazes me how the whole Company takes on one of our Ten Commandments ‘Always over provide on levels of service to our clients’ and we all pull together for the common cause at times like this. This means our site staff and operatives demonstrate the value of another commandment ‘Always have a positive can-do attitude’ by showing great pride and dedication in assisting our clients to get their assets back into service into the minimum timescale possible. Emergencies, whilst undesirable, always reminds me that we are a Company where everyone truly cares about our clients. Jon Featherstone, Delivery Director.