Stonbury are immensely proud to be supporting our clients across the UK at such a crucial time and have been designated as 'key workers' by DEFRA and the UK water utility companies. Our teams are working tirelessly to help secure and maintain drinking water supplies, ensuring clean and safe drinking water is provided without interruption to critical services such as our hospitals as well as the general public. Now more than ever, the safety and wellbeing of our staff is of the utmost importance and we have adapted our safe working practices to ensure social distancing precautions are in place and that the correct hygiene practices are being followed. Making safety is our priority, and we endeavour to make sure everyone at Stonbury goes home safe to their family.
The latest SPM scores are a testament to our teams working in the North East and South, delivering projects with continuous effort and hard work to both Northumbrian Water and Essex and Suffolk Water over this last period.
An improvement in the scoring matrix was achieved in all assessed categories including professionalism, quality and programme adherence. A significant improvement was also noted in the level of customer service, an area that Stonbury strives to be the best at for all our customers.
Jon Featherstone, Director, comments "We have always recognised that great customer service is the foundation of any framework, and always dedicate a heavy focus to this area of delivery in all our internal team meetings. With the bar now set, our challenge is to become number one in the Framework Contractor category. We will be working extremely hard to continue high standards of service and further improvement all round!"